Refund policy

Returns

We hope you’re pleased with your purchase, but if for any reason you’re not, we gladly accept returns within 14 days of delivery.

To be eligible, items must be unworn, unused, with tags attached, and in their original packaging, along with proof of purchase.

To request a return, please email us at sphilistine.world@gmail.com. Once your request is approved, we’ll send you a return shipping label along with clear instructions for returning your item.
Please note: returns sent without prior approval will not be accepted.

Damages or Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately at sphilistine.world@gmail.com. We’ll assess the issue promptly and do our best to make it right.

Exceptions / Non-returnable Items

The following items cannot be returned:

• Sale or promotional items

• Gift cards

• Custom or personalized orders

• Personal care products (e.g., beauty items)
  
  

If you’re unsure whether your item is eligible, please don’t hesitate to reach out.

Exchanges

The simplest way to make an exchange is to return the original item. Once approved, you may place a new order for the item you'd prefer.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return it within 14 days, for any reason and without explanation. Items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
Please allow time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@sphilistine.com