Shipping policy
SHIPPING POLICY
Thank you very much for shopping with SPHILISTINE. We aim to deliver your order as smoothly and promptly as possible. Below you’ll find all the details about how and when your order will ship.
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few days. We’ll notify you if there is a significant delay.
*** Current collection (AW25 Capsule): pieces are handmade to order in Las Vegas. Please allow 10–14 business daysfor crafting prior to shipping.
SHIPPING RATES & ESTIMATES
Domestic (USA)
Complimentary shipping on all orders
International
Canada: Flat rate $35 · Complimentary shipping above 500 CAD
Europe: Flat rate $45 · Complimentary shipping above $500
Rest of World: Flat rate $50 · Complimentary shipping above $600
Delivery estimate: 5–10 business days after dispatch
Estimated delivery times:
Domestic (USA): 3–7 business days
International: 7–21 business days
Please note: these are general estimates and actual delivery times may vary depending on your location and shipping provider.
If you require expedited delivery (UPS / DHL), please contact us at support@sphilistine.com before placing your order.
INTERNATIONAL SHIPPING
We currently offer international shipping to most countries.
Please be aware that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SPHILISTINE is not responsible for these charges.
They are the customer’s responsibility.
ORDER TRACKING
Once your order has shipped, you’ll receive an email with a tracking number and link to monitor your shipment’s progress.
LOST OR DELAYED PACKAGES
If your package hasn’t arrived within the expected timeframe, please contact us at support@sphilistine.com and we’ll do our best to assist.
We are not responsible for delays caused by customs, weather conditions, or carrier issues once the package has left our facility.
WRONG ADDRESS DISCLAIMER
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, please contact us as soon as possible.
QUESTIONS?
If you have any questions or concerns about shipping or delivery, don’t hesitate to reach out support@sphilistine.com